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Ticket FAQs

What is the policy on recording/filming?
Video recording, reproduction and transmission are not permitted at any time during concert performances. Video cameras and recording devices will be confiscated.

Can I bring chairs, bags, cameras and outside food into the venue?
Outside food and non-alcoholic beverages are permitted. Non-alcoholic beverages must be
sealed and not opened. The following are not permitted at the facility: Cameras, Recording
Devices, Skateboards, Bicycles, Scooters, In-Line Skates, Cigarette and Cigar Smoking,
Lawn Chairs, Pets, Alcohol.

How will cancellations/refunds be handled?
No ticket refunds, cancellations or exchanges will be granted.

What time does the ground open?
Festival gates will open at 5pm on both Friday and Saturday

What happens if it rains?
The show will still go on. Events will take place rain or shine.

What is the average weather during the event?
Be prepared for moderate weather with daytime temps in the mid-70s and nighttime temps
dipping into the low 60s.

Are there volunteer opportunities available?
Yes, if space is still available. For inquiries, please email

Will there be shuttles from the hotel to the venue?
There is a free public shuttle that is available to you from Lionshead Square, Vail Village and
there will be a shuttle from the hotel.

VIP Ticket Details

VIP Soul Packages were available for a limited time in early 2012.

2012 VIP Soul Package included:
Premium seating, VIP entrance, VIP tent/area at the Gerald R. Ford Amphitheater, Collectible laminate, VIP access at one Official Concert After-party

In-Person Ticket Purchases

You may buy tickets for Vail Soul Music Fest online through Ticket Horse and at Ticket Horse outlets,
you may also buy in-person via Gerald R. Ford Amphitheater. Box office hours are 11am – 5pm, Monday – Saturday.

Ticket prices include concerts and activities at the Ford Amphitheater only.